Ring Video Doorbell (2nd Generation) isn't working but online and strong wifi signal

[Johnny_Kourieh]

About one week ago, my hard-wired Ring Doorbell isn’t working few hours every day.
Recently isn’t working at all.
However, from my router, I can see the Doorbell has very good connection. It is assigned an IP address, and I can ping it. Also, all my other Ring Stick-up Cameras, which connect to the same Wi-Fi, are online and works fine.

I can see obviously all motion are detected and all live views listed out but no video was recorded / viewed, no motion notification received and got no RING notification.
I did all what I expected.

• Reset.
• Reconnect.
  -Remove / add device.

but nothing is being changed. still online but not working.

[Marley_Ring]

Hi there, @Johnny_Kourieh! You’ve likely seen my response in this similar thread, which I recommend checking out those steps. Try also power cycling your device, by powering it down for a few moments, then powering it back up. As it sounds like you’ve already tried this step, the next best solutions will come from our support team, who will be happy to take a more in-depth look at this for you.