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J

Jojo1970

User Solution
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Ring video doorbell (2nd gen)
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battery-video-doorbell
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I’ve had my Ring Video Doorbell for 2 years. Charged over night. Battery has only gone up 50%. It’s says I have a solar accessory connected…but I don’t have a solar accessory :confused:

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17-12-2023 11:20:49

Responses (3)

C

Caitlyn_Ring

User Solution

Hi @Jojo1970. This seems like it could be a visual bug. Try using the reboot option on the Device Health page to reboot your Doorbell. This will only take a few moments. If that doesn’t resolve this issue, please follow up with our support team to take a closer look.

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20-12-2023 05:58:57

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J

Jojo1970

Screenshot_2023-12-17-11-51-30-47_dbb58562fa5b9175e946ca1910e536a3

I do not have a solar accessory, so why does it say I have one connected? HELP!

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18-12-2023 09:23:47

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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19-01-2024 05:59:18

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