Ring Video Doorbell (2020 Release) No Longer Shows as Hardwired in Ring App on iPhone

Good Morning:

I have had a Ring Video Doorbell (2020 Release) connected to my existing hardwire doorbell wiring for over one year. Starting yesterday I noticed in the app that the power source was listed as Battery and not Hardwired, as it has been since I installed it. Troubleshooting steps so far:

  1. Performed a hard reset, then went into Setup Mode - no avail
  2. Checked the wiring at the rear of the doorbell - connections are good
  3. Checked AC voltage of the wiring at the rear of the doorbell - measured 16V AC
  4. Removed the device from the app - no avail
  5. Uninstalled and reinstalled the app - no avail

When performing Setup, the app states that the doorbell is not receiving power from the power source. I skip this step and finish the Setup manually by going to ‘In-home Chime Settings > Advanced Settings > Chime Type = Mechanical’. Once I do this, pressing the button on the front of the doorbell rings the app and the mechanical chime that is connected via the hardwires. However, the power source still shows as Battery. As I previously mentioned, this just started happening and worked for over one year.

If the doorbell is not receiving power from the power source as the setup states, then why does it ring the mechanical chime?

Any suggestions are greatly appreciated.

Sincerely,
Ralph

Check this thread: Hardwired Changed to Battery. No solution as of yet, but multiple people (myself included) are experiencing it. I did see a new version of the iOS Ring app was released yesterday, but it didn’t fix the issue.

1 Like

Thank you for the reply and the link to the thread. It seems like we’re not alone.

Have a great day.

Same issue here with Video Doorbell (2020 Release). Noticed today that it’s no longer saying “Hardwired” but the transformer voltage is all good on both ends.

Also my parents are seeing same issue with Video Doorbell 2. It stopped saying hardwired but the battery level remains at 100%

Anyone contact Ring support yet regarding this?

I started a chat the other day online with Ring Support and the response was to call the 800 number, which I didn’t do.

Similar things have happened in the recent past that were caused by a firmware “update” and resolved by Ring pushing out an update to the “update”.

Same here!!! Noticed today that both my Video Doorbell 4’s say Battery instead of Hardwired.

Hi there, neighbors! Thank you for continuing to share your experiences with us. Aside from the normal battery and power troubleshooting steps, please also consider usage factors such as back to back events, many events, many live views, or signal connection interference. These variables can cause battery drain, or the power status to show battery.

If none of the suggestions in this thread have resolved your concern, our support team would love to take a more in-depth look at solutions for you. Please give our support team a call at one of the numbers available here . We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know of any solutions you obtain! :slight_smile: