Ring Video Doorbell 2 won't reset with new battery

Went to put a new charged up battery in and i just get a flashing blue pulse not matter what I do. Have tried to hold the reset button down numerous times as well as just press and release. Very frustrating.

Hey @shansonx. If the Doorbell is still not working for you after trying a reset and reconnect with a fresh and new battery, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.