Ring Video Doorbell 2 won't connect to inside doorbell

My Ring Video Doorbell 2 suddenly won’t connect to the inside doorbell. Tried to open and adjust the diode / wiring, it worked if I gently pressed the diode with something e.g. screwdriver. But if I put it back and press it as normal, the inside chime won’t ring again.
It used to work before for more than a year.

Hey @Noviera. Is it possible that the diode is damaged? If you can, please give our support team a call to diagnose this further and see if a replacement diode could fix this! For this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.