my rvd2 was working (mostly) until a week ago when the app last says it was online. the battery was at 10% so i removed and charged fully but now the doorbell does not power on at all it seems. no lights, tones, nothing happens when you press etc.
i have even purchased a second battery and charged that fully assuming that the fault was the battery and that also does not power the doorbell. not sure what else to do or how to get repaired/replaced. ring don’t seem to have a support ticket system.
also why dont i get an email from ring when battery gets low (say sub 20% or 10%) - no way to know the battery is flat until someone visiting tells you. Surely a product like this which is communicating with the cloud constantly could have a low battery warning email… very poor
anyone with any suggestions please?