My doorbell screeches when I use live video from the app. If I answer from Alexa it does not happen. I tried a hard reset but that did not resolve the issue.
Hi @BobDurbin! If this does not happen while using the Alexa to connect to your Ring device, this is a great sign that it is likely not the Ring device itself. Please ensure there is not VPN or bluetooth enabled on your mobile device, as well as testing a live view with cellular data only, or wifi only, to see if audio improves.
Keep in mind, if you are too close to your Ring device with your mobile device while live streaming with audio, there is a chance of echo or feedback occurring. I recommend trying to remove and reinstall the Ring app on your mobile device, if this concern persists. I hope this helps!
The issue only happens if I am connected through Wifi. If I turn off Wifi it does not happen. I have. strong wifi signal and it happens even if I am not near the doorbell.