Responses (1)

B

Boone

Hello @Trebor ,When you say, "_To hardwire my doorbell_" I think you meant you just want to connect a transformer to your Ring Video Doorbell 2nd Generation, just for it to 'trickle-recharge' the doorbell's internal battery, so you won't have to physically remove the doorbell for recharging, correct? I don't think you meant you wanted to add a transformer that not only recharges your doorbell and also makes a house indoor-mounted Bell-Chime go "Ding Dong" inside your house? But you can do it either way (with or without a house-chime).In either case, your Ring Video Doorbell (2nd Gen) will need a transformer with the following rating/capability:- 8 to 24 **V** olts **A** lternating **C** urrent (VAC) with 40 Volt-Amps (watts) maximum and 50 to 60 Hz.- You cannot use **D** irect **C** urrent (DC), nor halogen, nor garden-lighting transformers. All these are not compatible with your Ring Doorbell.As long as the transformer you chose meets these criteria, it should work fine. - Here is a link on wiring instruction, connecting transformer to your Ring Doorbell (without a house bell-chime):[https://support.ring.com/hc/en-us/articles/205180710-How-to-Connect-Your-Ring-Video-Doorbell-Directly-to-a-Low-Voltage-Transformer-Without-a-Pre-existing-Doorbell-](https://support.ring.com/hc/en-us/articles/205180710-How-to-Connect-Your-Ring-Video-Doorbell-Directly-to-a-Low-Voltage-Transformer-Without-a-Pre-existing-Doorbell-)Since this is how to wire the transformer without the interior house bell chime, a " **50 watt 25 Ohm wirewound Resistor**" is required to substitute for the electrical-load that would be present if the electrical current went through the house bell chime. A resistor is **REQUIRED** in place of a mechanical or electronic doorbell chime kit for this alternate configuration to work successfully. **Note: If you hook up a Ring Video Doorbell directly to an AC transformer without either a resistor or an internal chime, there is a serious fire risk.**Although I don't rate which is 'best' transformer, here are some choices (if you are in the USA, otherwise you would have to pick a transformer appropriate for you country's house outlet power with compatible plugs). I also picked transformers that include the resistor you need:- Plug-In (color:Black with Resistor):[https://www.amazon.com/Doorbell-Transformer-Resistor-Compatible-Versions/dp/B083P22M9C/](https://www.amazon.com/Doorbell-Transformer-Resistor-Compatible-Versions/dp/B083P22M9C/)- Plug-In (color: White with Resistor):[https://www.amazon.com/Doorbell-Transformer-Resistor-Compatible-Versions/dp/B083P1TKC9/](https://www.amazon.com/Doorbell-Transformer-Resistor-Compatible-Versions/dp/B083P1TKC9/)- Mounted Transformer (with Resistor):[https://www.amazon.com/Doorbell-Transformer-Resistor-Compatible-Versions/dp/B083TKFV61/](https://www.amazon.com/Doorbell-Transformer-Resistor-Compatible-Versions/dp/B083TKFV61/)If you pick another transformer that does not come with the 50 watt 25 Ohm Wirewound Resistor, you can purchase them separately:- Plug-In Transformer without Resistor:[https://ring.com/collections/accessories/products/plug-in-adapter](https://ring.com/collections/accessories/products/plug-in-adapter)- Another Plug-In Transformer without Resistor:[https://www.amazon.com/Transformer-Compatible-Doorbell-Thermostats-Certified/dp/B083R621RV/](https://www.amazon.com/Transformer-Compatible-Doorbell-Thermostats-Certified/dp/B083R621RV/)- 50 watt, 25 Ohm Wirewound Resistor:[https://ring.com/collections/accessories/products/wirewound-resistor](https://ring.com/collections/accessories/products/wirewound-resistor)Now if I misunderstood what you meant, and you do indeed want to have a transformer power both your Ring Doorbell and with a house bell-chime, then just wire the house bell-chime where the Resistor was, but do not use the resistor. There is no need for the resistor, because now you have the resistance-load provided by the bell-chime. In other words, just substitute a house bell-chime for the resistorduring wiring.If you have any more technical questions or have difficulties, you can also telephone Ring Support for help:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope this information is helpful for you. :)

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25-10-2020 02:56:53

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Reply

T

Trebor

Hi thank you very much for replying to my question i am sorry if I didn't make myself clear, I am just looking for a plug in adapter to trickle charge my ring video doorbell 2nd gen.i have tried 3 so far which said they were compatible with the 2nd gen but they work for a little while then stop. Any assistance you can give would be very much appreciated if you have any idea and could enclose a link or photo of the right item that would be great.many many thanks.

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07-11-2020 20:51:16

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Caitlyn_Ring

Hi @Trebor. If you have the Video Doorbell - 2020 Release, you can take a look at our Plug-In Adapter [here](https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2). This will allow you to plug the Doorbell into a standard power outlet for 24/7 power. Please note this Plug-In Adapter is only compatible with the Doorbells listed, which includes the Video Doorbell - 2020 Release, Video Doorbell 3, Video Doorbell 3 Plus, and Video Doorbell Pro. I hope that helps! :)

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10-11-2020 17:30:18

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Trebor

Hi i am really stuck at the moment I have tried 2 different charges so far and I am really hoping that I could get a answer i am going to include some photos hopefully they may help. at the moment I seem to be taking the bell down every other day maybe it's the cold weather that's not helping, looking forward to a answer to my problem many thanks.

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11-11-2020 14:05:54

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Caitlyn_Ring

@Trebor. If you're in the UK, you can find the appropriate Plug-In Adapter for your Doorbell on our website [here](https://en-uk.ring.com/collections/accessories/products/video-doorbell-plug-in-adapter). If that's not working properly for you, please reach out to our support team directly so they can take a closer look at this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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11-11-2020 21:55:33

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Trebor

Hi thank you very much for your help, after I have looked around the internet for a answer to my problem i decided to try customer service, wish I had done this straight away, they delt with my problem very efficiently, after looking at my device and seeing how often I am having to charge the device they said there must be a issue with it and they would replace the device free of charge, This i am very happy with, thank you very much Ring.

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12-11-2020 17:58:05