Ring Video Doorbell 2 battery draining issue

I live in NJ and once it started getting cold outside I noticed that the battery on my Ring Video Doorbell 2 started to drain. It has been wired into the transformer for a few years and we never had this issue. I called support and they told me that the new firmware update stops the battery from charging when cold temperatures hit. Is this accurate ?

3 posts were merged into an existing topic: Ring Doorbell 2 hardwired and battery life draining