Ring video doorbell 1 not resetting

Products Video Doorbells
#1

Hi,

my doorbell started acting weird when battery was getting empty. Ringing without reason, no live feed, etc. Battery status indicated 0%

I have now charged the Ring for 24 hrs, but the battery status still indicates 0% so live feed etc doesn’t work. I can ring the bell and get a notification, but the led is stuck on half blue.

I’ve tried hard resetting a few times, relove the device and set it up again, but still stuck on half blue led and battery on 0%. For the test health report indicates good.

Thanks!

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#2

Hi @Rapido. It looks like you’ve done all the right steps here. I suggest reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.