Ring Video Doorbell
Ring Video door cam not working with TP-Link Deco M4 Mesh
Hi All, This is a new thread I was told to open has i posted in wrong thread apparently the information below was tested on the 10 August 2019 after Ring released a new firmware update to the ring devices. Ring Higher tech team recommend using a separate WIFI until a fix is found. which is what I have my ring door bell cam and stickup cam both battery devices on now via Asus router. okay, so I connected my ring door cam back to the TP-Link M4 mess network to test for any changes. Test one I connected to my main M4 mess network Live view okay pass motion Fail got four notifications for one motion and didn’t record that motion Ring of the door all okay. Test two connected to my mess network via the guest network Live view delayed took a long time to connect Fail Motion ** Fail** got four notifications for one motion and didn’t record that motion but only after five minutes after the event then got the good old four notifications Ring of door bell Fail didn’t get notification for couple minutes later then got four notifications for that event For the Above tests, I had FAST roaming turned on all the time. Please can ring tech team update this tread once a fix is found. As running two WIFI networks is not right.
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13-08-2019 09:55:13
Responses (13)
- S
Hi I am having difficulty finding the time to go experiment in any great detail, but, the 4 motion notifications are heard from the chime pro, and any connected phones, and it is easy to replicate, just install a ring doorbell 2 and chime pro on a Deco mesh network and your team will see it. I am unsure if my doorbell has had any updates but I switched on fast roaming, and no difference, so that bit seems to have been fixed.
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28-08-2019 05:46:50
CHi neighbors - as mentioned, if you would like to help the team please email me at chelsea@ring.com. Thank you!
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06-09-2019 12:19:24
- J
I have found a temporary fix. I am running on a 3 mesh system with tp link. If you go to the tp link system setting and turn off the 5ghz and keep the 2.4ghz on. It will start recording the motion events. Hope ring fix this issue.
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16-09-2019 11:05:33
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SI've been in communication with ring and a firmware update was pushed out to my cameras, now everything is working OK
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23-09-2019 07:34:28
S2.4 and 5 on fast roaming off, basically all settings on deco left as default
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23-09-2019 07:43:10
MOkay thank you I am not going accept this as a solution as fast roaming is a big part of the mesh system. We need to be able to use our mesh system with all the features running
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23-09-2019 07:47:58
- K
The problem still appears to not be fixed. I just bought 3 stickup cams and I have a Deco mesh wi-fi network. Cameras sporadically are operational and then not operational. When they actually do work, I often cannot connect to a live feed and some motion events are not recorded. I was troubleshooting for a while but there seemed to be no rhyme or reason to it. I would not recommend ring cameras if you have a mesh network.
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25-07-2020 10:13:54
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MHi Guys, I have put my Deco M4 mesh into semi-retirement until they have a fix, I am now using eero mesh with no issues.
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27-07-2020 09:51:14
Hdid this everget sorted out? ihave the same issues with a deco m5 apart from the multiple notifications. live view is sporadic and get verious error messages that dont really make sence
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18-08-2020 07:17:28
JFrom what I can tell Ring Doorbells have issues with TP Link Mesh networks. I have a replacement on the way but I don't think it will solve the problem. I have set my Deco M5 network to send notifications when my Ring Doorbell connects and disconnects. On average it connects and disconnects every 2-3 minutes. Sometime multiples times with in a minute. I have tried a guest network set to only 2.4Ghz with beamforming on/off and fast roaming on/off and Mesh on/off on the device only. I have since created a new wifi network with an old TP Link router not in Mesh and the connection seems to be stable. My conclusion is Ring + TP Link Mesh = FAIL
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21-10-2020 03:19:24
GI can’t get this to work either. Have the rind DB3 and connected to M5. I cannot view live but can view doorbell rings. Please help.
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24-11-2020 12:47:47
- K
Similar here. No more notifications or history for my doorbell on a Deco M5
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06-01-2021 03:06:04
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- K
I had the problem of my ring doorbell not sending motion notifications nor saving the history. I seem to have fixed it by enabling “Adult Content” and “online communication” in the Filter Level of the Profile to which my doorbell belongs to on the Deco network
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06-01-2021 06:35:35
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Chelsea_Ring
Thank you, neighbors. This information and more has been brought to the attention of the team and they are currently investigating. If any neighbor would like to learn more about this and help the team, please send me an email at chelsea@ring.com. Thank you.
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26-08-2019 11:03:34
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