Exactly the same thing happened to me last night at roughly the same time. I spent a good hour today checking wiring etc. and nothing appeared wrong. This would suggest there is/was something wrong with Ring Central.
Hi neighbors. Yesterday we were experiencing issues with our Processing Infrastructure which resulted in delays in our Ring devices. This has since been resolved and everything should be back to normal.
If you are still experiencing delays, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Thank you for this info! I installed the pro power kit you mentioned on my mechanical doorbell, and it fixed the random dinging problem! Thankyou!
I need help with Ring 2 doorbell ringing randomly, quite annoying
I was experiencing the phantom doorbell rings and everytime I would answer the door using voice it would ding and keep vibrating. What worked for me after trial and error was figuring out that for some reason the charge to my mechanical doorbell was still continuing to send to my backdoor doorbell after I connected according to how ring says for my front door(where I have my pro) with the pro kit v2. Taking note of that I switched the pro kit v2 to my rear and transistor connects and voila, no vibrating, no phantom dings, pro works fine, back doorbell works fine, front doorbell dings when ring is pressed and ring alerts PERFECTLY!! Some electricians back in the day didn’t label so I would say try switching the rear and front to make sure they are not crossed and if not take note of what doorbell pin stays buzzing, holding it self down with a light charge and switch the ring kit v2 to that connector(rear or front)
I just started having this problem with my Ring Pro that has been installed for over a year now. It ONLY happens when the IR lights on the Ring come on. My Ring is normally in a very well lit area. We just put up Christmas lights the other night, and when we turned the outside lights off, the digital chime started going off. As soon as we turned the outside lights back on, it stopped (Note there was never a notification on the app). At first, I thought it was just a fluke, but it does it every time we turn the outside lights off. It never happens during the day. The outside lights are in no way electrical tied to the circuit that the Ring is on. I have checked all the connections and verified that the digital chime is on the compatible list. The problem is definitely a software or hardware problem with the Ring itself.
Huge garbage, coming from an IT guy this is a horrible flow. All house got wake up at 5AM by the random ringing, never happened before I have it for close to 2 years. Removed the doorbell from the software app and it stopped. I will go and buy out something else. Wife was not happy that it failed to record also someone messing with our Christmas lights. 100% a software issue since by removing the doorbell from the app stopped ringing
Absolutely agree with this. I noticed I only get the phantom doorbell rings when the IR lights are on.
Looks like my fix will be bypassing the mechanical chime and using my echo dot(s) as the chime.
Edit: Since my Doorbell Pro comes w/ the V2 Power Kit, all I had to do was disconnect the cable and attach the cables for the mechanical doorbell directly into it. I followed this video: https://www.youtube.com/watch?v=6XRaH7AE8uc
The holes are not visible until you peel the sticker off the back of the power kit. This bypassed the mechanical chime altogether and now I’m strictly using an Echo Dot as the chime. No more phantom chimes at night.
I bought a Ring Video Doorbell Pro from Best Buy. Installed yesterday and it was working fine. Today I tried accessing the video and had a message about it updating software that may take up to 15 minutes. Around 11pm today or 36 hrs after install, I got a random door ring with no one at the front door. About an hour later at midnight another. Then at 1:55am, another random ring. I have a mechanical doorbell and the transformer does have 16.3v output. I believe it has to be a glitch in the software. The first two times, the ring was maybe 1/4 the sound volume of a normal ring. The third time, the ring was probably 1/2 the volume. Should I return and get another brand or is Ring doing something about software?
Hi there, @Wufido! It sounds like you’ve installed this properly. Please ensure the included Pro Power Kit is installed as described in the instruction manual, and that your chime type is set to mechanical in the Ring app. To ensure your chime can work the best, I recommend also checking our Chime Kit Compatibility list. There are some additional suggestions throughout this thread that may be helpful as well.
I have two Ring Doorbell Pros that I have never been able to successfully use. Very frustrating! They are just over a year old and have been disconnected for most of that time. They are connected to a mechanical chime that is on the compatible list. Anytime they are connected, they cause the chime to randomly go off over and over again. We have followed all setup instructions and ever replaced the transformer and chime with no resolve.
What can be done to fix this issue so that we can successfully use these? Very frustrating to spend good money on something that does not function properly!
Hi there, @Ldickey! The best first step, when having multiple Doorbell Pros, will be to check out the hardwiring diagram for two Pros and one chime. It looks like this setup would require a 16v 30va transformer and both Pro Power Kits to be installed. As you mentioned the chime kit being compatible, I recommend double checking your In Home Chime Type setting for the Doorbell Pro, in your Ring app, to ensure it is set to mechanical. I hope this helps!
The wiring diagram was followed and they are set to mechanical on the app. We have done all the research/self troubleshooting we can think of. After reading through all the other comments, this seems to be a more widespread issue. What can you do to assist further? I would really like to have these functioning properly.
When they were originally installed they were both powered up and functioning (which tells me they are wired correctly) we disconnected them because they were constantly causing the chime to sound without the doorbell button being pushed. Sometimes it was faint. Other times it was loud. Just no rhyme or reason to it and it happened at all hours of the day/night.
What can be done to correct this???
Thank you for the update on this, @Ldickey! If, after trying all of the steps recommended in this thread, this concern is persisting for you, a more in-depth look will be needed. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I have had my ring doorbell pro for less than six months. Not only does it ring by itself, the dogs go crazy, but what really concerns me is that it makes the chime on the inside sound like I have faulty wiring as it starts buzzing after the random bell rings and then continues to buzz for sometime after the ring. Does anyone have this issues and if yes, what did you do to resolve?
Just wondering if you ever got this resolved. We got a. We ring chime this week and it doing the exact same thing.
Yes! This is exactly what is happening with us. Did you ever get it resolved. Ours went off intermittently last night for 6 hours. I called support at 6:00 am and was told it was resolved. Now at 10:30pm it is starting again and it feels like a horror movie. I think j we might need to return it and try a different product.
This is been happening to me as well. Not since the summer. Either when cold or hot outside the bell randomly rings. It happen to me 9 PM & 5 AM. Annoying to say the least.
I have my ring on the least sensitive setting too. I live on a very busy block. This is definitely a software glitch. This is my second Ring. I upgraded.
We are now having the same issue. Last night it started at 10:06PM. Rang every 11-15 minutes and then stopped at 11:25PM, The previous morning it started at 5:45AM and ended at 6:09AM. I removed the doorbell cover and stopped it from ringing by disabling it. That stopped the ringing but didn’t stop the alerts on my phone.
Some have suggested it is the infrared sensor but if that’s the case it should ring from sundown to sunup. it is definitely a night thing, What are the chances that someone has figured out a way to make these deices activate through the internet or otherwise? Due to the timing of this it’s hard to believe my transformer or electrical wiring is the culprit as has been suggested,
I’m not one to go through a lot of troubleshooting so you can send me a chime in the end. Instead I will throw it away and buy a different product.
My husband and I just experienced the phantom ringing at 4am. Glad to know others share the same experience but disappointed to know this may be an ongoing issue. We just recently installed our ring device 2 weeks ago. Didn’t find this forum until after the fact (it’s now 6am) but we disconnected the ring device completely although the ringing seemed to be coming from the soundbox inside the house and not the doorbell itself since there were no events captured on camera. Hasn’t rang again since we disconnected and reconnected the ring device so I guess I’ll follow up if this becomes a recurring issue which I hope not because in that case we will return it and try out another brand