Ring Video Doorbell
Ring video door bell randomly rings
I just installed the ring video door bell and everything was working fine but randomly the doorbell would ring in my house and nobody would be there. It happened several times so we had to unhook that the bell didn’t ring so we could go to sleep atleast does anyone know if this issue ever happened to them before or have anything ideas for me.
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12-11-2019 01:07:29
Responses (41)
- T
Our's have been in place for over two years and just started ramdomly rings on it's own. Removed and disconnected the unit and cleaned and inspected, with no visable problems. All the wires and contacts looked fine. Reinstalled and reconnected the Ring but it did not fix the problem. The button doesn't stick and nothing in the wiring had been changed since the initial set up. I did turn off all notifications and it still rings my normal house chime. The unit rings for every 15 or so minutes to every couple of hours, with no rhyme or reason. The Ring unit is under cover from sun and weather. I can't believe under these conditions that the unit woul go bad so soon.
•9
15-02-2020 04:29:05
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- T
We’ve only had our Ring doorbell about 2 weeks and this has happened to us twice. It’s scary because the video goes black for a few seconds making it seem like someone hacked us. Now that I’ve read that this happens to other people with no real solution, I’m going to return it and buy another spotlight camera. We bought from Ring and like it so we’ll probably get another. Very disappointed! Paid $300
•1
22-03-2020 04:16:33
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TNo..I spent hours on this! Its only blacked out at exactly the time the doorbell rings with nobody there. Also. I did call your support people. The girl. Jovie said that everyhing on the video was clear on her end. So the next time it happened i took a screenshot to show you. See attached...Also, now that I see all of these other customers complaining of the same issue it makes me wonder why your rep didn’t tell me you’re aware of the problem and working on a solution. Nobody expects their doorbell to ring in the middle of the night for no reason. It’s just wrong!
•3
23-03-2020 06:27:27
DI'm having the same issues as everyone else on this thread... I've had my front door ring for about 2 years... Everything worked fine up until this week. Now I'm getting phantom rings and phantom notifications. You guys say this issue is solved in this thread, but it's apparently not solved if all these people are still having issues. I have recommended your product to friends and family over the past couple years but I'm starting to wonder if you guys are clueless if you claim something is resolved when it's obviously not. When. I look at my phantom rings, the video starts out black and then nobody is there. When I checked the devices health, everything is good with it. But when I'm trying to look at the live feed when I get phantom notifications, it says poor phone connection. Which is kind of impossible because I have crazy fast wifi throughout the house. Also when I try and view "Live View" it's taking over 30 seconds to open up a live view... That's unacceptable. Please advise how to fix these issues prior to me dumping your stuff and buying a competing unit and losing the money I spent on your stuff. I don't like being woken up in the early morning with false notifications and/false rings. I've attached one of the false rings that show only black.... Correction.. I tried connecting my video download, but you guys don't allow it
•4
15-04-2020 12:00:31
ROur Ring doorbell just rang while we were home. This is the 1st time (to my knowledge) it has happened. I checked our (non-Ring) cameras and there was nobody there. I literally watched the video footage while the doorbell rang and it happened on its own. I agree with the previous comment, Ring has certainly NOT resolved or solved the issue. Three possible causes: 1. My Ring product is defective 2. Someone has figured out a way to make people's Ring products "fire" remotely 3. Ghosts My app also fired off a notification to my phone...but because I don't pay your lousy subscription service, it wouldn't show me video. So, will Ring respond with elite customer service or continue pretending there is no issue?
•2
27-04-2020 10:10:41
JI totally agree with you with #2 and #3. I believe someone (most likely a Ring engineer) or FBI agent is doing this to either test it out or playing a prank. And ghosts are known to come out around 3-3:30am. Google it.
•0
01-10-2020 12:25:06
- S
Pop off the original mechanical chime cover, ensure that the wires to the leads are Front (red) and Trans (white). Attach the leads of the Power Pro to either leads. The idiot owner prior to me had the Rear and Front leads connected without the Trans...caused all kinds of weirdness when I installed the Ring. Worked correctly when I popped the Rear (white wire) off and moved to Trans lead.
•1
07-04-2020 05:18:51
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- R
Ours rang without anyone being there. I looked around to see if there was some pranking us; no one there. I went back to look at the log, for when the door bell is activated; nobody or record of anyone. I checked to see if there was a problem in the doorbell. The battery was low and needing to battery. So far no fantom rings! Maybe the battery was the problem.
•1
05-05-2020 02:33:48
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wards4m0
We just had our ring doorbell installed yesterday and it randomly rings - no one presses the doorbell. In addition, the ring is connected to the chime that came with the house. It makes a noise as though a helicopter is trying to land on the house!
0
02-02-2020 02:11:41
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