Responses (46)

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  cheinrich84

  Has anyone figured this out yet? My doorbell is less than a year old. It came as part of a smart home feature in the house I purchased. The builder replaced the doorbell once already when the doorbell would not chime at all. Not it has random, intermittent chiming every 15-20 minutes. I've had to disconnect it completely.

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  29-03-2021 06:25:31

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  Hurler

  I haven't had this problem yet but a neighbor has. After reading the many reports I wonder if this could be a bad RING software / firmware update or if someone has hacked RING? Do any of you reporting this have two-factor security set up for RING and / or have you strong WiFi router and access passwords and / or use a VPN? No idea if this is the problem but these issues seem to have been created - none were there from the start.

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  29-03-2021 11:02:15

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  Marley_Ring

  Hi there, neighbors! It looks like some neighbors are still having the concern of their chime kit ringing, or Video Doorbell sending ring event notifications. For neighbors who are noticing a random chime sound from their chime kit, and confirm it is not related to a button push or an event displaying in the Ring app, this can often be caused by wiring variables. Check out my [Hardwiring Checklist for Battery-Powered Video Doorbells](https://community.ring.com/t/hardwiring-checklist-battery-powered-video-doorbells/44458), and this [Hardwiring Checklist for Video Doorbell Pros](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520), for tips on checking all power related variables. This will certainly help with chime kit functionality. If an event is triggering a ring event in your Ring app event history, without the button being pushed, please ensure there is not any debris or obstruction hitting the button. If this concern persists, despite checking the above, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  31-03-2021 04:50:28

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  santi91

  Not really the case, its a ghost "ring". The button is not pushed, the Ring doorbell does not ring neither it sends a notification, the only thing ringing randomly is my door bell.

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  11-04-2021 10:49:19

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  carlitos

  Add to the list of extremely disappointed customers with this. Will try one more time with tech support before I return it.

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  06-04-2021 01:59:25

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  generic00

  So glad I was guided to this post. I thought I was the only person in the world having phantom ringing that began very recently, late 2020, early 2021. My several years old ring device, hardwired, to the house mechanical door bells, no chime. excellent wifi signal as it is anout 6 feet from router. cable internet at 200mb. My latest theory that I will work on is the possibility of Alexa being involved. The theory is Alexa is getting the motion trigger, and setting off the doorbell inside the house. I am not sure how to dig into Alexa to do this. But Alexa has already built relationships between devices that I did not add to it. It was natural to blame Ring device, as its job is to ring a doorbell. But Alexa is pretty devious also. Lastly, I only added a ring for one purpose - to let me talk to people at the door who ring the doorbell. It stopped working well enough over 1 year ago. When someone rings the door bell now, by the time the app on my iphone 12 or ipad opens and actually connects the person is gone. The ring product no longer meets my requirments and I will switch to a device that is a video doorbell that works. I know I went off on a tangent, but losing that feature has been a bigger problem. I am house bound and need the ability to answer the door from my phone. I have missed visits from home healthcare, deliveries or medicines, too many important things. Now phantom doorbells, no surprise. Ring is not really a good product, or maybe it is a product that is not sure what it is trying to be. I just need a video doorbell. Today I will dig into Alexa and see if that is triggering the phantom doorbell.One thing I cannot do is cause the problem to occur on demand. I cannot cause or trigger a phantom doorbell. Very difficult for anyone to diagnose when it is so random. Convenient for tech support that we cannot say, watch what happens! Because it does not happen everytime.

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  10-04-2021 12:15:08

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