Responses (42)

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maggycro
I need help with Ring 2 doorbell ringing randomly, quite annoying
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19-11-2020 22:01:26
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Ljarrett23
I was experiencing the phantom doorbell rings and everytime I would answer the door using voice it would ding and keep vibrating. What worked for me after trial and error was figuring out that for some reason the charge to my mechanical doorbell was still continuing to send to my backdoor doorbell after I connected according to how ring says for my front door(where I have my pro) with the pro kit v2. Taking note of that I switched the pro kit v2 to my rear and transistor connects and voila, no vibrating, no phantom dings, pro works fine, back doorbell works fine, front doorbell dings when ring is pressed and ring alerts PERFECTLY!! Some electricians back in the day didn't label so I would say try switching the rear and front to make sure they are not crossed and if not take note of what doorbell pin stays buzzing, holding it self down with a light charge and switch the ring kit v2 to that connector(rear or front)
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02-12-2020 16:38:31
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ZeRo103
Huge garbage, coming from an IT guy this is a horrible flow. All house got wake up at 5AM by the random ringing, never happened before I have it for close to 2 years. Removed the doorbell from the software app and it stopped. I will go and buy out something else. Wife was not happy that it failed to record also someone messing with our Christmas lights. 100% a software issue since by removing the doorbell from the app stopped ringing
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20-12-2020 14:10:19
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Wufido
I bought a Ring Video Doorbell Pro from Best Buy. Installed yesterday and it was working fine. Today I tried accessing the video and had a message about it updating software that may take up to 15 minutes. Around 11pm today or 36 hrs after install, I got a random door ring with no one at the front door. About an hour later at midnight another. Then at 1:55am, another random ring. I have a mechanical doorbell and the transformer does have 16.3v output. I believe it has to be a glitch in the software. The first two times, the ring was maybe 1/4 the sound volume of a normal ring. The third time, the ring was probably 1/2 the volume. Should I return and get another brand or is Ring doing something about software?
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26-12-2020 08:09:53
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Ldickey
I have two Ring Doorbell Pros that I have never been able to successfully use. Very frustrating! They are just over a year old and have been disconnected for most of that time. They are connected to a mechanical chime that is on the compatible list. Anytime they are connected, they cause the chime to randomly go off over and over again. We have followed all setup instructions and ever replaced the transformer and chime with no resolve. What can be done to fix this issue so that we can successfully use these? Very frustrating to spend good money on something that does not function properly!
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30-12-2020 20:58:32
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