Ring Video Door Bell Help

Products Video Doorbells
#1

Hello!

I have a Ring Video Door Bell, first edition I think. Since I purchase I’m facing a problem to setup and here is my last hope to find a solution for this problem.

1 - I’m using Router RT-AX88U on channel 8 2.4ghz.

2 - tried to connect directly from my Samsung S10 and using Chime Pro, both find Ring Video Door Bell but when it try to connect to my wifi it fails and gives me always the left white light blinking.
3 - I reinstaled app, reset door bell, reset router and tried several times the setup process and it always find my ring video door bell but not finish the setup, it always stuck on same part when doorbell try to connect my wifi.

4 - I installed ring cameras, chime pro, motion detectors and those windows/door equips without any problem.

Anyone could help me with this? Please

Thanks!!

#2

Hi @SlLV3R. Thanks for providing details on what steps you’ve already tried so far and how those have worked. Since you’ve completed most of the basic troubleshooting steps that I would have recommended to no avail, it may be best for you to contact our support team directly on this matter. Please give our support team a call at one of the numbers available here. They’ll be able to take a closer look at this concern for you and help you get your Doorbell up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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