We made the mistake of login in together, now Ring thinks both of us are ‘owners’ but neither can login. Help!
Hey @ZiniaQ. In the event that you’re still unable to log into your account, I recommend contacting our support team directly so that they can help you get back in and sorted out ASAP. Please give our support team a call at one of the numbers available here.
Seems we could not log on, because our Ring Doorbell was previously owned, not NEW as stated! Months of stress, caused by that, and all we get is a replacement, which worked.
Hi @ZiniaQ. I’m glad to hear that you got this figured out! Enjoy!