I really love my alarm, and those I’ve helped install for others. But if there’s one gripe that’s been ongoing and is getting fairly tiring, it’s the keypad freezing issue.
I would really love to be able to leave the keypads powered—as designed—but the random freezing issue makes this not feasible for the fear of false alarms should the keypad fail to respond to a disarm command, or worse, a panic command.
I haven’t seen any mention of it in the update change logs, so I was just curious if there’s a fix pending? It’s quite frustrating, especially since there’s no way to keep it lit up when not powered, thus no way to see the mode it’s in at a glance, until you walk over to the keypad to trigger the motion sensor.
A powered alarm device that needs to remain un-powered 99% of the time to avoid it becoming unresponsive is a fairly major issue, especially when it’s the keypad.
Again, I really love the system and it’s been nothing but great in all other ways (missing some features, but the feature set is slowly increasing, so I’m not going to complain there), and it performs great, except the keypads. Having to use smart outlets or lamp timers on the power supply for the keypad is not an ideal solution, detracting from the experience. So I do hope that this is close to being resolved, because it’s becoming harder and harder to defend the issue to friends and clients as the months go by.
On a related keypad note, will the keypads ever be able to play the chime alerts that the base can? Even if it’s only possible on keypads running on power, not just battery. Armed/disarmed/delay countdown is useful, but it would really be useful if they could be set by the user to play the chimes like the base does. Unless it is a hardware restriction, and not necessarily a power-saving strategy. Not everyone can hear the base throughout their house, so keypads making chimes would be nice. The new addition of Alexa routines (thank you!!!) helps this some if you’ve got Alexa devices that you can use to alert, but it would be fantastic if the hardware that comes with the alarm would do this, as most every other competing system does.
Again, I love the alarm and all the Ring products I’ve used. I’m just working to try to get the best experience for myself and others I’ve installed for, and everyone else who has experienced this issue, which has been a source of frustration for many. Thank you again, and this new community is coming along nicely.