ring subscription

I am trying to add a ring subscription but it says I can’t because I haven’t registered a device and to do that on my phone app. When I go to the app there is a device there. Any suggestions on how I can add a subscription?

Hey @knc. Are you a shared user for the Ring device in your app? You must be the owner of a Ring device that is set up on your account in order to get a subscription with it. In addition, you’ll want to ensure you have logged into the correct Ring account to get this set up. In the event you are the owner and have ensured you’ve logged into the correct account to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.