Ring Stickup Cam can't see White BMW...

I have several Stickup cams and the one on my garage sees everything… except my wife’s car. The cam picks up motion from cats crossing the driveway, moths flying at night, the neighbors picking up mail at the end of the driveway etc… My driveway is approximately 75 feet and when the mail is delivered, the camera picks up the motion. Same for the garbage collector. But, my wife’s white BMW is invisible. She can leave the garage and back out and the camera never alerts or records. Same when she returns.

The camera picks up everything else but her car.

Is this a flaw in the camera?

Hi there, @MattRoyal! This is certainly odd to hear, especially with so many other events being captured in the area. The best first thing to check is your event history. Check around the time of when the car would have arrived/ departed to see if there might be any video events just before it. It’s possible that a captured event just beforehand was in the process of recording and communicating during this particular event.

Testing various motion settings is always a great step for improving detection with specific events. I recommend also trying different mounting angles, to ensure for optimal field of view in the desired detection area. If you are using the People Only Mode setting, toggling it off could also improve this detection. I hope this helps! :slight_smile:

Hi Marley -

I appreciate the suggestions but, I tried those troubleshooting steps before submitting the query. Additionally, we tried pulling in and out of the garage, driving back and forth in front of the camera and it still didn’t react. Finally, we pulled up in front of the camera, rolled the window down and waved outr hands. To that, it reacted and picked up the motion. So… I checked, again, to see if the camera was set for “People Only” but it’s not. And… it consistently picks up my car. I tried moving the camera to a different angle and still, nothing. The only thing I haven’t tried yet is switching the camera out with another one to isolate the camera.

Any other thoughts or suggestions would be welcome.

@MattRoyal Thanks for that additional information. In this case, it may be best for you to contact our support team directly so they can help you get everything fine-tuned. You can give our support team a call at one of the numbers available here. They’ll be able to take a deeper look and pull up your account and device. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.