Ring stickup cam 3rd gen won’t show “device health” info. Please health

[Dkjlforg]

Same issue on our ring battery cam- no device health

[Tom_Ring]

Thank you for this information, neighbors. For now, I have accepted this response as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to know we are aware of the concern. We appreciate your patience and will continue to update this thread with more information. Thank you.

[vbchgrl757]

I am using the iPhone 11

[Meganderoo]

iPhone 12 Pro Max
Latest ring app version (or that’s what it tells me)
Brand new 3rd Gen stick up cam x3

Was showing device health screen fine until I recharged the battery to full charge, reloaded battery now blank device health screen on all 3 cams

[Cortega01]

Same problem here, iPhone 11 Pro

[George_96]

@KGL

The RING app update 5.43.0 caused the described problems with the Stick Up Cam 3rd Generation - and confused many iOS users (iPhone and iPad).

Deleting the camera in the app, hard reset and reinstalling it doesn’t help at all.

The problem is now well known and the RING SERVICE should correct the faulty firmware as soon as possible.

Since update 5.43.0 I have encountered another malfunction with my two RING ChimePro 2nd generation, in which the RING app crashes immediately when I click on the ChimePro Network button.

We shouldn’t be surprised if 5.43.0 shows more problems every day … Hopefully the service never sleeps!
firstcallonline

Hello,

Thanks for update and quick reply, its work for me really helpful information here.