Ring Security Cameras
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C
Ring stick up camera problem
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wireless-security-cameras
I went into my ring account this morning to view my camera footage and got the following message "Camera is using a modern video format called HEVC that is not supported on this browser. To view videos in the future, turn on legacy Video mode. "
I have 3 cameras and this is the only one I'm getting this message on and I'm very confused. I haven't changed any settings on the camera since yesterday when I last could see videos from the camera.
Also my phone has stopped getting codes so I can't login on my tablet to view the videos.
I'm getting very frustrated.
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14-07-2023 06:33:20
Responses (7)
U
This is an issue that seems to come and go. Everything works fine until it doesn't and then, after some time, it works again... all without any explanation or acknowledgement from Ring. Not being able to view your videos does not make for a reliable security system so I'm now shopping for something different. This random behavior is unacceptable.
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15-07-2023 06:22:06
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F
clover25 -
After seeing your post (as well as posts from other forum members), I decided to access the Ring web app to see if the same problem existed for my video clips.
When I checked multiple devices (none of which was a Stick Up Cam), I discovered that I was NOT able to:
* Use the Live View feature
* View existing videos
Interestingly, no HEVC error message was displayed.
In other words, Ring has somehow managed to make an undesirable web app even more undesirable.
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15-07-2023 07:40:22
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R
Hello,
I have exactly the same problem. 6 Stick-up Cams, everything works fine. But two days ago I saw an error message on 1 camera with the HEVC issue. All the cameras are up to date with the same firmware, so why one camera has an issue and the other 5 work fine?
The Legacy Video Mode is not available for me, so what can we do now? Just wait and see for the next camera update? That's really not serious and that's not how I expect to be treated as a customer.
Let's hope that the issue won't spread to my other cameras!!
UPDATE: As stated by cnguinn, if you have videos that you cannot view in your browser you can share the video and then go to your Shared Videos List and from there you can view the videos without the HEVC error message. Is this a bug of a feature?
Please fix this ^^
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17-07-2023 06:04:38
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cnguinn
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14-07-2023 04:54:51
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