Ring stick up camera (3rd gen) in window not recording with motion

New ring stick up camera with battery is in window. The camera will give live feed and when I take it out of window it records with sound, but if I put it in window doesn’t record motion and the setting are all the way up for sensitivity. What am I missing???

Hi, have you figured this out at all ? I have the exact same issue. I’m sure its something simple but can’t see where I’m going wrong.

My stickup cam battery has lost internet connection/offline. All other camera’s are working. Happened 2 hours ago! I get motion notifications and I can review video but I have no internet connection. This is the second issue within a week with the stickup cam battery!

Hi neighbors! First, I’d recommend not pointing your Stick Up Cam directly at glass such as a window, as this will impact the Cam’s ability to properly detect motion. This is why you’re seeing that it’s not recording motion when you are putting it in a window, as the glass is affecting it. I recommend not having the Stick Up Cam facing a window directly.

@Chappy For this concern, I actually addressed it in this thread here. Our team is aware of this concern with devices incorrectly showing as offline and working to resolve it as quickly as they can. In the meantime, you can always reach our support team at one of the numbers available here if you have any additional questions. :slight_smile: