Ring stick up cam motion with black screen video

Hi there, neighbors! Video concerns are often related to connection factors. The best first step will be to check your wifi signal strength or device health RSSI in the Ring app. As this only happened with 1 video, and that video was the middle video, please check the video timing prior and after. If these videos are all very close in timing and also were answered live, it is possible that your prior or following video captured the event.

After some time, feel free to check your videos again to ensure they are playing as intended. Please also ensure there is not a vpn enabled on your mobile device. I hope this helps! :slight_smile: