This has to be THE worst piece of software I’ve ever had the (dis)pleasure of using.
I have bought a plug-in camera to be used as a baby camera, however the live view just will not connect.
I’ve done (and found out) the following:
Reset the device,
Re-installed the app,
Checked that the firmware is the latest,
Checked that there are no updated for the app or my phone,
RSSI is 46,
My internet speed is 58Mbit d/l - 14Mbit u/l - 42ms ping (from my phone).
Now as you can imagine, a baby camera with no live view is just an expensive paper weight. I cannot keep this item, so unless a solution can be found, this will be boxed up and sent back to the retailer tomorrow. I have seen countless (literally) posts by people reporting this exact issue, and they are dated weeks and weeks, if not months in some cases. So, it’s really nice to know that the software developers and you as a company are on the case to fix these critical failures and get them resolved right away.
Fantastic new customer experience.