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  Tom_Ring

  Hi @Bruce-7. When in the Ring app, does the Stick Up Cam show it's solar status as "Connected" or "Established"? You can find this information by opening the Ring app and selecting- Menu \> Devices \> (Ring Device) \> Device Health. If it doesn't reflect the correct status, try resetting the device by holding the Setup Button down for 20 seconds, then releasing. After this, reconnect the Stick Up Cam to wifi by following these steps [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). Let me know if this helps!

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  01-09-2020 09:41:31

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  Fensktd

  Possibly last update. A quick summary what has been done. Resset cams and recharged batteries. Removed cams and recharged batteries and added back new cam. Replaced solar panels Replaced cam and used battery from cam I replaced. Was told not a battery issue. In last two days have had only 3 events and all were live views. I had disabled recordings and monitoring during the days to allow charging. So with the new camera, new solar panel and only 3 events in two days and 8 to 9 hours of direct sunlight the charging doesn't get above 86 to 87% charge. I usually show 10 to 12 hours of direct, indirct charging. So if Ring still believes this is hardware, it is junk. I wish I had found this message board before buying, wouldn't have bought. With only a 30 day refund is a tipoff they don't have much confidence in their product. **I would recommend not buying**. **If you have purchased and is within their weak 30 day refund , get a refund. ** Will now call their support and give them my findings.

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  09-10-2020 03:30:14

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  Tex78745

  > @Fensktd Thanks for your perseverance and info on this topic. I agree. I sent my solar panel back and got a refund. I'm going to go ahead and keep the stickup cam and do the musical battery swap-out thing despite the inconvenience. But next camera purchase will be a different vendors unless Ring gets their issues resolved.

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  09-10-2020 07:06:49

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  hi808

  Attached is a snapshot of my battery charge levels as of this dawn -- my issue persists. As mentioned in my 10/8/20 post, same issue with both of my friend’s cams gradually resolved without User intervention. Wondering whether others have experienced the same. For the Ring Community Moderators: Is it a safe assumption that the Ring tech folks are actively troubleshooting this apparent software glitch? Could it be that a firmware patch is slowly rolling out and just hasn’t reached my devices yet? Please don’t leave me/others hanging.

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  15-10-2020 03:43:38

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  Fensktd

  After my last test with them, just about new everything I called and reported my findings. It took some time and convincing but did talk to a 2nd or 3rd tier support, and word is this issue has now been escalated to their software development team. As with most support issues the squeaky wheel gets oiled first. My best advice is to call support and further raise the red flag. If you are within the 30 day return time might think about returning for a refund. Thanks for the posts and responses back.

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  15-10-2020 04:46:04

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  hi808

  Update: My Cam#1 appears to have gotten an OTA firmware patch yesterday afternoon (charge log attached). As app started to show steady battery gain from 87% to 100% through the afternoon, the “lightning bolt” disappeared from the green battery icon; and Power Source changed from “Outlet” to “Battery”. I’ll continue monitoring to see whether the “lightning bolt” returns and Power Source status changes once the battery charge starts declining from 100%. However, app still shows my Cam#2 battery at 86-87%.

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  16-10-2020 05:26:31