Ring stick up cam battery not working

We just installed a new ring stick up cam battery. When we insert the fully charged battery it says it is either at 0% or critically low. The same batteries in my ring doorbell are fully charged.

Hi @Rscarf! Is your Stick Up Cam operating as intended? If the battery level is low and the device is not connecting to live view, please try a new setup to see if it will complete. If your Camera is functional, but the battery level is not updating a proper reading, please trigger events, or even remove and reinstall the Ring app to see if this will update in the device health section. I hope this helps! :slight_smile:

We did a hard reset and I did a new setup. It’s working now. Thank you!

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