Hello! A few months ago I purchase a ring stick up cam for my garden, a few days ago the battery died and I replaced it as normal with the spare that I keep charged, noticed after I’d got to work it was still saying live view disabled please charge the battery, obviously I thought this was strange but nevertheless proceeded to change the battery again, with the one that had been on charge all day, for only the same message to appear. The strangest part is every hour it still takes a snapshot of my garden just won’t show me live view and won’t notice motion. Does anybody have any idea how to fix this please? Thankyou!
Hi @HinsCreations. It seems like your Camera is not making proper contact with your network, try the following steps to help:
Reboot your router by unplugging it for a few seconds and plugging it back in.
Factory reset your Camera by pressing and holding the setup button for 20–25 seconds, and then reconnect it to your wifi.
I hope these steps help!