Ring Security Cameras
Ring stick up cam battery issues
Hello! A few months ago I purchase a ring stick up cam for my garden, a few days ago the battery died and I replaced it as normal with the spare that I keep charged, noticed after I’d got to work it was still saying live view disabled please charge the battery, obviously I thought this was strange but nevertheless proceeded to change the battery again, with the one that had been on charge all day, for only the same message to appear. The strangest part is every hour it still takes a snapshot of my garden just won’t show me live view and won’t notice motion. Does anybody have any idea how to fix this please? Thankyou!
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12-03-2023 07:12:13
Responses (4)
- H
Hey Justin thanks for your advice! I’ve followed all your steps and I’m still having no luck! Do you have any other ideas?
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16-04-2023 03:29:20
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- U
Ive had my stick up camera for 2yrs and all of a sudden it has stopped working. Nothing at all. How long is the lifespam of these items im fed up of this. I asked amazon who i purchased from and they said contact you
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17-04-2023 10:09:03
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- J
Hi @HinsCreations. If you have tried the steps I recommended and are still having the same issue, the next best step would be to reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. Hi @user42625. Is your Stick Up Cam now unresponsive? Does it no longer power on even with a fully charged battery?
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18-04-2023 06:23:46
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Justin_Ring
Hi @HinsCreations. It seems like your Camera is not making proper contact with your network, try the following steps to help: - [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Reboot your router by unplugging it for a few seconds and plugging it back in. - Factory reset your Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). I hope these steps help!
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14-03-2023 07:14:50
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