Hi @sevani. If some of your recordings are inaccessible or just a black screen, try the following steps: * Reboot your router by unplugging it for 10 seconds and then plugging it back in. * Verify your Camera's signal strength, also known as [RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). * Disable any active VPNs on your phone and network. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-inaccessible-recording-errors-by-adjusting-Your-router) with other steps you can try when all or some recordings become inaccessible. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.