Ring stick up cam (1st gen) - solid light

Hello, I have ring stick up cam 1st gen. The problem I am having is that I cannot reset it and try to reconnect to wifi. The light in the back is always solid.
I followed the instructions to rest by pressing the orange button for 20-30 seconds, the light goes out but when I release my finger from the orange button the light goes on again solid with no change. Appreicate your help and guidance.

Hi @user14609. If your Stick Up Cam is unresponsive to a reset, I suggest reaching out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.