Ring spotlightcam Video Quality is Poor

Hi, i have multiple spotlight cams, but one of them in particular has very poor video quality. I tried everything, resetting it, changed the router position but nothing worked. The quality is so bad that I can’t recognize a number that is quite near, both during the day or night.

I think that i maybe defective since I have another one in front of it works just fine.

Can someone help me please ? The RSSI is -18. I even attached some Photos.

Hi @Nicborg91. Thank you for attaching these photos! The video quality in these photos does appear to be of quality that is consistent with Ring devices. Our devices should be recording in a quality of 720-1080 HD, depending on your internet quality. The video quality may be improved by adjusting settings on your router. This Help Center article here has information on how you can adjust the settings on your router.

If this doesn’t seem to help, you can contact our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.