Hey neighbors! If you’re still having this concern after trying the steps that were previously recommended, it may be best if you contact our support team directly. You can give our support team a call at one of the numbers available here . We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Same issue here, it would be nice to use the hot tub without the dang ring light turning on all the time. I bypassed a switch to install, so time to put that back in place as Ring seems to think their software should control the settings instead of the users. Sky net is coming!
Having the same issue with brand new light out of the box.
Same issue. Installed floodlight camera and both flood lights are on constantly. Can not even shut them off with the Ring App. if the power is on to the box the lights are always on - so annoying.
Hey there, neighbors! I wanted to repost this from earlier in this thread, as it may help some with this concern.
I recommend also checking out these help center articles for tips on controlling the lights.
If it seems like your lights are not operating as intended, please ensure wifi connection and power is sufficient per the Device Health section of your Ring app. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
You didn’t receive any thumbs up because your answer was useless. Obviously it isn’t working properly, and the lights are hard wired so that should have nothing to do with WiFi, which is also working fine. Sorry. I have two of these and I am seriously disappointed with the way the lights work on both. It is a problem and it needs fixed. It most likely has something to do with a glitch in your LCD circuit board. I won’t be buying another. That I do know.
Just looked out the window - everyone on my road has a RING floodlight camera and EVERYONES lights are on!!!
Ring wtf is going on?!
SAME ISSUE!!! Has anyone actually fixed it without returning the camera and even then does it still happen? It seems a software issue and a hardware issue so replacing the light wouldn’t make sense to me. I have to leave the light off completely and manually flip the light on. I’ve turned it off in the app and it won’t turn off. I’ve eliminated motion sensors and everyone. Pls Help!
RING, this is the same exact issue I am having. I just purchased and installed it. The light will NOT TURN OFF! This is clearly a system issue. I have tried all of the above suggestions. None of those fix the problem. Once you turn it off, it turns back on in 2 seconds. It’s set to be on ONLY when there is motion. Please help!!
Just installed and am having same issue. Brand new out of box. Didn’t create a schedule didn’t link to anything, didn’t group - nothing to get tripped up in. Just turned all light toggles to “off” and the lights will not go off. Tried a schedule, lights will not turn off. Only way to turn off is to disable the camera and motion sensing- literally why I bought it and I can’t use the camera? Not acceptable to keep telling your customers “it’s not us, it’s you.” Clearly there is a problem with the hardware or software or both. Fix it!
I was able to get around this problem by turning motion sensitivity down and setting custom motion zones. However the light does come on continuously when it loses wifi. If the wifi connection is weak then this might be the issue.
Same exact issue. Lights just won’t turn off - every few mins they turn ON - stay ON for the configured time, go OFF and cycle repeats… Very disturbing - our backyard camera is close to our bedroom so this is disturbing sleep.
I’ve adjusted settings - other than turning off power to the camera I haven’t found a way. This is a huge flaw in the product.