Responses (52)

• B

  boystory

  here is the way I made a fix. 1. reset flood light camera by pressing reset button for a minute. the reset button is on top of camera. 2. then following setup process, add flood light camera again in ring app. this worked for me.

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  01-08-2022 05:55:25

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• C

  Caitlyn_Ring

  If the light on your Spotlight Cam will not turn off or it is coming on frequently, please try the following: - Ensure there are no dirt or debris on or near the Spotlight Cam, including the sensor on the bottom. There may be something small like an insect or a spider web that is obstructing the sensor, which can cause the light to come on despite you not seeing anything. - Make sure your Ring app is [fully updated](https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App) and that your phone is on the current version of the OS that is available for it. - Reboot your Spotlight Cam from the Ring app by following the steps [here](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). The reboot will take a few minutes. - Reset your Spotlight Cam by holding down the setup button for at least 20 seconds. After the reset is complete, you can follow the steps under Set Up a Device to set your Camera back up in the Ring app. If the light still will not turn off after giving these steps a try, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  02-08-2022 05:51:20

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• S

  salig

  I was having a similar issue and think I may have found a solution. Mine have been installed for over a year. I have 4 flood light cam wired plus devices and this only happens on one of them. The one light would stay on all night. Sometimes even in the day it would stay on. I would turn it off in the app and it would turn right back on a few seconds later. **My solution:** 1. Go into the settings for the device (click gear icon) 2. Click on "Device Health" (Everything looked fine and there were no errors) 3. Scroll all the way to the bottom and click on "Reboot This Device" (I DID NOT have to reset the entire device by pressing the reset button and reconfiguring. If the issue returns I will try that next) I waited a few minutes and it seems to be fixed now. I will post back if the issue returns in the next few hours / days.

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  30-09-2022 01:02:26

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• U

  user27717

  I have recently discovered that the sensor can detect heat. I changed my motion zone for lights so that the forward facing is off and this solved my problem. I have a suspicion that somthing in or the car itself parked infornt of the light was causing the problem. It might be rubbish but of all the settings i changed on and off and the bits i read about this, it was the thing that resloved it for me. It might be worth trying these one on at a time with two off, you may have something in one of the zones that is causing the problem. Yes the light does still come on when i walk near it with the forward zone off.

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  11-11-2022 07:09:20

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• D

  Dumoulip

  Same thing here. Was doing it within hours of being installed, though it was me at first, but I cycled through every last configuration screen. A couple of solutions have been evoked here, but, I just created a light schedule to turn it off completely as to not annoy the neighbours until I have some more time to look into this, but, I’ll be honest, I’d much rather be doing something else. RING, apart from generic replies to call support, you’ve been no help! Do better fast, please.

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  14-11-2022 12:21:31

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