Ring Security Cameras
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Ring spotlight won't turn off
The spotlight on my spotlight camera won't stay off. I go into the settings and switch the lights off. They turn off. Then a couple of seconds later, they turn back on. I turn them off then quickly go to the live view and tap the light bulb to turn them off again and at that point they seem to stay off, for a while. It's not motion, I don't think. I want them to turn on when it senses a person or car pull into my driveway. I gave up last night and just left them on and set the schedule to have them turn off at 5:30 in the morning. They turned off, but a second later turned back on. This is frustrating to say the least. I thought this camera and light would be the answer, but not the way it is operating now.
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21-04-2020 11:21:17
Responses (50)
- K
Hey all I had this problem for the first time this week. It was going off for a millisecond if I tuned it off in the app and was coming back on and constantly staying on. After fighting with it for a couple days it seems like I found a solution that worked for me. I went outside with a broom and swept over the sensor and beside the lights, a single tiny strand of a little spider web was hanging in front of the sensor and not setting off the motion detection notifications but was enough to turn on the lights it seems. Hopefully this helps someone else.
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03-07-2022 05:39:14
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- B
here is the way I made a fix.1. reset flood light camera by pressing reset button for a minute. the reset button is on top of camera.2. then following setup process, add flood light camera again in ring app.this worked for me.
•1
01-08-2022 05:55:25
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- C
If the light on your Spotlight Cam will not turn off or it is coming on frequently, please try the following: - Ensure there are no dirt or debris on or near the Spotlight Cam, including the sensor on the bottom. There may be something small like an insect or a spider web that is obstructing the sensor, which can cause the light to come on despite you not seeing anything. - Make sure your Ring app is [fully updated](https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App) and that your phone is on the current version of the OS that is available for it. - Reboot your Spotlight Cam from the Ring app by following the steps [here](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). The reboot will take a few minutes.- Reset your Spotlight Cam by holding down the setup button for at least 20 seconds. After the reset is complete, you can follow the steps under Set Up a Device to set your Camera back up in the Ring app. If the light still will not turn off after giving these steps a try, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-08-2022 17:51:20
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Vixi
this is happening to me also. light will not go off. when i turn the slider in the app to off, it slides back to the right to on.please fix.
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14-06-2022 07:34:33
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