Ring Spotlight Camera unresponsive

My spotlight cam is totally unresponsive. I tried charging both the batteries and reinserting them. All I can see is the red LED on the battery compartments lighting solid red. I don’t see the camera booting (bottom LED). There’s no response when I press the top button. I have even tried factory reset - nothing.

What do I do next?

Hi @MrSpike! Great job covering all of these steps, I appreciate your time and efforts. At this time, you’ve completed all the right steps for this to work. If your device is completely unresponsive to button push, and will not complete a setup in the Ring app, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.