I’ve recently moved home, and as a result, purchased a variety of ring devices. I’m UK based and a sky internet customer.
I have setup my ring doorbell 3, and the chime pro with ease. It works fine with my sky internet.
I have setup the ring home security sustem, and that all works fine.
I’ve gone to setup my ring outdoor battery spotlight camera, and it won’t give me any picture at all. No live footage or any image capturing at all. It detects motion, but that’s it.
I’ve not even mounted the camera yet, and I’m setting it up in the same room as the sky router. Signal strength is than fine, but still nothing.
I’ve reset the camera. Factory reset the camera. Removed it from the app, and tried it multiple times in different combinations of the above. Still no joy.
I’ve tried to connect it to the chime instead of the WiFi. But still no joy.
My doorbell works fine. I can live view without any issue and it captures footage without any issue. This makes me feel like it can’t be a firewall issue as I would think the doorbell and the cam both use the same firewall ports for live footage?
Any ideas please?