Ring Spotlight Camera (Battery) - No Video

[The_Hungry_Bear]

Hello everyone.

I’ve recently moved home, and as a result, purchased a variety of ring devices. I’m UK based and a sky internet customer.

I have setup my ring doorbell 3, and the chime pro with ease. It works fine with my sky internet.

I have setup the ring home security sustem, and that all works fine.

I’ve gone to setup my ring outdoor battery spotlight camera, and it won’t give me any picture at all. No live footage or any image capturing at all. It detects motion, but that’s it.

I’ve not even mounted the camera yet, and I’m setting it up in the same room as the sky router. Signal strength is than fine, but still nothing.

I’ve reset the camera. Factory reset the camera. Removed it from the app, and tried it multiple times in different combinations of the above. Still no joy.

I’ve tried to connect it to the chime instead of the WiFi. But still no joy.

My doorbell works fine. I can live view without any issue and it captures footage without any issue. This makes me feel like it can’t be a firewall issue as I would think the doorbell and the cam both use the same firewall ports for live footage?

Any ideas please?

[Caitlyn_Ring]

Hi @The_Hungry_Bear. It sounds like you’ve run through most of the basic troubleshooting steps so far already, such as a reset and multiple setups. A few other troubleshooting steps I would suggest are to reboot your router and to try the setup on a different phone or tablet to see if that does the trick for you. If the setup still doesn’t finish properly, please give our support team a call at one of the numbers available here. They can take a deeper look and offer more advanced support to help you get your Camera up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.