Ring spotlight cam white screen

I’ve had this cam for 2 weeks and in the second week the view screen has gone totally white (See attached images). In the day you can’t view anything but in the evening the night vision picks up some poor images. It happened during the UK heat wave, which I don’t think is the issue as my ring doorbell works fine.
Has this happened to anyone? If so do you have any ideas to fix it?

We’re here to help @Jason5mith! For some reason, the images attached do not look to reflect a Ring device video concern. As your Doorbell is working as intended, let’s start with a power cycle on your Spotlight Camera. This can be done by unplugging the Camera for a few moments and plugging back in, or removing and reinserting the battery if battery powered.

If this has already been done, or did not help, try resetting the Spotlight Cam by holding the setup button for 20 seconds. Once done, completing a setup in the Ring app and reconnecting your Camera should result in intended video. Feel free to let us know how this goes! :slight_smile:

I have had the same issue please see a screen shot of what I am experiencing.

I can’t seem to get any video at all anymore and I am ready to return this product.

I have rebooted the ring doorbell several times and have held down the orange button for 20 seconds to reset and go back through the installation and still cannot restore video.

Hi there, @Ben314! When a motion event is triggered, and you do not answer this event, does the recording show up in your Event History and able to be viewed from there?

If possible try another mobile device entirely, or check your event history via web browser by visiting Ring.com and logging in there. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

The white screen does not go away the only function at this point we have is the microphone and speaker we are not able to see anything. We also do not receive motion notifications at all anymore.

I’m having the exact same issue. One of my cameras suddenly began to show nothing but a white screen. The app says that it is connected to the internet, but it doesn’t detect any motion, and just shows a white screen. I’ve power cycled it to no avail.

Hi @AtomicTwills. Have you tried the other troubleshooting steps that Marley has recommended in previous replies? A power cycle is a good start, and I’d also suggest trying a reset as Marley instructed in his first reply. If none of these resolve this white screen concern, our support team can look into this with you more closely in order to find a resolution. You can give our support team a call at one of the numbers available here. :slight_smile: