Ring Security Cameras
Ring Spotlight Cam Pro Wifi issues
I have multiple ring products which connect to WiFi fine and stay connected, chime/2 spotlight cams, however the Spotlight Cam Pro has continual issues with WiFi, I have rebooted it, reset it, it currently sits about 2 meters from the WiFi router - Netgear RAX43, and also have a repeater further away, the last device health report before it dropped a few days ago was RSSI -37, battery 1 - 1%, battery 2 - 81%, solar status connected (I have a solar panel attached), the device is fairly new under a couple months old, I switched battery 1 to a fully charged battery and no change.
Have rebooted the router as well, but not sure why the non-Pro cams/chime are fine if the router was an issue.
Is there any tricks to get the device to work properly on WiFi?
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31-01-2024 05:13:29
Responses (1)
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Justin_Ring
Hi @jtemp. You have tried all the basic troubleshooting steps I would have recommended for your concern. The next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available here.
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01-02-2024 05:50:53
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