New Ring spotlight cam on AC power running battery down. Says solar is connected. I had solar before but it still ran down… Now AC runs it down?
have done hard reset and re-added
Re: Ring spotlight cam on AC power running battery down
Hi @JessicaMulein. Since you have already tried a reset and new setup of your Camera and the battery is still draining quickly, it might be best if you follow up with our support team directly on this so they can take a closer look. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what solution our support team recommends, as it may help other neighbors with a similar concern! 
Have redone it several more times, despite firmware updates, the battery is draining at precipitous rates and not being improved by the AC or Solar connections I’ve spent a lot trying…Will try to make time to call support this weekend if you’re open.
Re: Ring spotlight cam on AC power running battery down
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