WE have two spotlight cams. Both Cameras are missing events. They take the 30 second video then they miss things for extended period. How can I get the entire event?
Good question @lillie123! It sounds like you have the battery Spotlight Cams. There is a setting called Motion Frequency that will help with this.
Visit the Spotlight Cam in your Ring app > select Device Settings > select Motion Settings > select Motion Frequency. This setting will allow for motion to detect back to back, or at a limited rate to preserve battery. I hope this helps!