Ring spotlight cam not recording all events
I have a Ring spotlight cam mounted on my garage wall overlooking our cars, often it will not pick up and record us walking to and from the car. 1 video clip the car is there and the next it is gone with no recording of it leaving or arriving back home, it seems to be able to pick up every car that drives down the street. I do have my sensitivity level set high enough for it to detect close movement. The purpose of these is of course to help with crime, if it doesn't record our car being driven away then it kinda defeats the purpose.
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11-01-2020 05:21:02
Responses (5)
- C
I just noticed the same issue last night. My Ring shows “no events” for the past 3 days- when I know for a fact that there has been motion in my front (kids coming/going, trash being taken out, and myself coming and going. You can see by my attached photo- we typically have many notifications daily of motion detected at our front. My car directly crosses the path of the camera when I pull in and out of the garage in my vehicle.  
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25-01-2020 12:33:01
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MI am very fusterated with the Ring spotlight, currently I would not recomend, at least the Ring spotlight to anybody. When my family can get into a car and drive away without any video of it is not very comferting in the sence of theft protection. Hopefully somebody will help us with a fix.
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06-02-2020 04:34:08
MI don't have a spotlight cam, but I definitely understand how frustrating it is when expensive devices that you have purchased for security don't work. Is your spolight cam battery or wired? Wired ones tend to be more stable and consistent, particularly at picking up motion. I have a Ring video doorbell2 on battery, and even set on frequent motion detection, it can be rather tempermental in terms of what it picks up. It picks up cars and trucks that drive by, but not necessarily delivery person right in front of it. With this kind of technology, they should mostly just work when you turn it on. This may not be what you want to hear, but sometimes with it may just be easier to return it if you can. Then purchase a replacement (to reset the return clock) or a different device all together. When I got the Ring Video doorbell 2, I bought and returned a couple before I got one that seemed to work most of the time. I really needed a security camera on my front door, which is why I put so much effort into it. And Ring was the only one I knew of selling battery operated doorbells at the time. I would have much preferred wired if at all possible. If you are past your return window, you can try calling Ring support. They will have you do a series of testing, but hopefully once they have determined that there is not much more testing to be done and that the device is not working properly, they will send you a replacement if it's still within the warranty period. > @mrkc wrote: > > I am very fusterated with the Ring spotlight, currently I would not recomend, at least the Ring spotlight to anybody. When my family can get into a car and drive away without any video of it is not very comferting in the sence of theft protection. > > > > Hopefully somebody will help us with a fix.
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07-02-2020 02:52:00
MUpdate April 13th, I moved my camera so it was facing straight on to the driveway and adjusted the motion down quit abit. The Ring spotlight camera is performing so much better. I have set it not to notifie me of any motion but when I look back at the history I can find all the events I should, me and the family coming and going or somebody walking up to the house. Since I have made these adjustments my battery life is lasting months longer, at first with my settings I was literally only getting a week or maybe 2 out of the batteries. I hope this update with some of my changes helps others, from what I learned you just have to move or make adjustments to get it to work right.
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14-04-2020 03:13:35
SI am having the same issue. It appears that my ring spotlight cam is not recording every time there is someone within view. For example, the camera captured someone walking to the door and going isnide. It did not record him walking back to his car but we did see the car drive away. Is there a recommended way to adjust the camera so it works better? Edit: I found this answer in another thread where someone was getting occassional 30 second clips. "Visit the Spotlight Cam in your Ring app \> select Device Settings \> select Motion Settings \> select Motion Frequency. This setting will allow for motion to detect back to back, or at a limited rate to preserve battery." The app does not tell you that in Standard setting it willrandomly select what to record and the recordings are only for 30 seconds each. Switching itthe Motion Frequency to Frequent means it will record any motion (within the set zones/sensitivity levles.)
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07-06-2020 07:14:11
MI, too, am having the same issue with things not appearing on camera. This morning, a large FedEx truck pulled in the driveway directly in front of the camera. The doorbell caught him when he dropped off the package, but the spotlight light cam showed nothing of his truck arriving or leaving. The same thing happened last week when landscapers were there... they dropped off a trailer the night before working and I happened to go outside and discovered the trailer. No evidence of them coming or going. When they pick it up the next evening... nothing. But every car that drives down the street or when I'm outside mowing the yard ... gotcha! This is getting very frustrating. I'm wondering if the new settings... at the top of the app (Disarmed, Home, Away) have anything to do with it. There isn't a good explanation on how they should be set to make sure the cameras pick up everything.
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10-07-2020 04:48:23
- T
I have a similar situation... wondering if anybody has had luck with setting or physical adjustment of the cameras. Ring Spotlight cams not picking up large events, like my garage door opening on its own or a side door opening. All within motion ranges. I’ve read the cameras work off of A combination of heat sensory and motion, but as everyone is mentioning large events like this should certainly be captured.
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08-02-2020 03:42:19
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- C
Hi neighbors. If your Spotlight Cam is not detecting and recording motion events, you may need to adjust some of the settings. Please try the following: - Ensure your Spotlight Cam is [positioned properly](https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery) for optimal motion detection. The recommended mounting height is roughly around 9 feet from the ground, and you want to make sure it is parallel to the ground. - Adjust your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) to capture the areas you want to be notified about motion in. If you have multiple Motion Zones, avoid having them overlap each other. - Increase the Motion Sensitivity, which controls the effective range of motion detection for your Camera. - Under the Motion Settings tile for your Camera, select Smart Alerts and verify that these settings are enabled to your preference. Update anything that needs to be updated, as there may have been new features added that you haven't adjusted yet. Finding the combination of motion detection settings that works best for you may take some trial and error. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for more in-depth troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-08-2022 11:22:40
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- C•
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18-08-2022 11:22:44
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Eagle328
The detection works best when the object is moving across it's path. A straight on object is hard for it to see. So a slight angle might help for detection. You can Google this. I learned a lot from searching about how they work best.
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11-01-2020 05:32:28
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