Ring Security Cameras
Ring spotlight cam not recording all events
I have a Ring spotlight cam mounted on my garage wall overlooking our cars, often it will not pick up and record us walking to and from the car. 1 video clip the car is there and the next it is gone with no recording of it leaving or arriving back home, it seems to be able to pick up every car that drives down the street. I do have my sensitivity level set high enough for it to detect close movement. The purpose of these is of course to help with crime, if it doesn't record our car being driven away then it kinda defeats the purpose.
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11-01-2020 05:21:02
Responses (4)
- T
I have a similar situation... wondering if anybody has had luck with setting or physical adjustment of the cameras. Ring Spotlight cams not picking up large events, like my garage door opening on its own or a side door opening. All within motion ranges. I’ve read the cameras work off of A combination of heat sensory and motion, but as everyone is mentioning large events like this should certainly be captured.
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08-02-2020 03:42:19
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- C
Hi neighbors. If your Spotlight Cam is not detecting and recording motion events, you may need to adjust some of the settings. Please try the following: - Ensure your Spotlight Cam is [positioned properly](https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery) for optimal motion detection. The recommended mounting height is roughly around 9 feet from the ground, and you want to make sure it is parallel to the ground. - Adjust your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) to capture the areas you want to be notified about motion in. If you have multiple Motion Zones, avoid having them overlap each other. - Increase the Motion Sensitivity, which controls the effective range of motion detection for your Camera. - Under the Motion Settings tile for your Camera, select Smart Alerts and verify that these settings are enabled to your preference. Update anything that needs to be updated, as there may have been new features added that you haven't adjusted yet. Finding the combination of motion detection settings that works best for you may take some trial and error. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for more in-depth troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-08-2022 11:22:40
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- C•
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18-08-2022 11:22:44
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Eagle328
The detection works best when the object is moving across it's path. A straight on object is hard for it to see. So a slight angle might help for detection. You can Google this. I learned a lot from searching about how they work best.
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11-01-2020 05:32:28
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