I have a Ring Spotlight Camera which has worked perfectly for the last 10 months but then suddenly it’s started going offline in the Ring App and Ring Rapid App Respectively. I have reconnected it by following the in App help several times.
It then remainined online for around 25 minutes but then goes offline again. I’ve been trying to reconnect it gain today but now my phone is unable to connect to the Spotlight Cam so I’m unable to connect it to my Network. I’ve tried using a different phone in case it is a problem with the handset but the other phone was also unable to connect to the Spotlight Cam.
Following the in App Help I have:
Pressed the button on the top of the device.
Sometimes the light at the bottom of the Spotlight Cam starts flashing but sometimes it doesn’t.
Weather it flashes or not I’m unable to connect to the Spotlight Cam and therfore unable to connect it to my router.
At first I thought it was the router at fault so I called my ISP who have kindly replaced it. The new router works fine but the Spotlight Cam is still offline. I’m concerned it maybe a hardware failure on the Spotlight Cam itself.
I’m using an iPhone SR but have also tried using an iPhone 11 with the same results.
Can anyone suggest a possible fix or should I contact support to seek a replacement Spotlight Cam?
Hey there, @W1nt3rz! You’ve certainly covered all the right steps here. The only other thing I would add is to relocate the Camera temporarily to inside near your router. Doing this will allow you to test if there is anything between the router and mounting location that is causing great interference. Depending on the power method of the device, this will also allow you to test another power outlet. If it is a battery powered device, please ensure the hatch door is closed securely.
If the above do not help, the next best step would indeed be to reach out to our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Thank you