Ring spotlight cam battery not charging with solar panel

My spotlight cam battery isn’t charging with solar panel. This is why I purchased solar panel so idk why it’s not working.

Hi @Susanchi. What is the current battery level for your Spotlight Cam? The Solar Panel will only start to charge your battery once it reaches 90% battery. You can also check the Device Health menu to see if the Solar Panel is registered as connected.

If it is not connected, you can reset your Spotlight Cam and reconnect it to wifi so it will properly reflect the correct power status. To perform a reset, press and hold the setup button for 20 seconds, then release. I hope this helps.