My second battery was detected after I did a camera reboot.
I been having the same issue with 2 cameras tried reboot camera tried reintall app same crap only shows 1 battery at 100% other at 6%
I believe its Ring issue with their firmware my cameras have workepd fine for years until just these past few weeks. But I am sure will say its a device issue even after they just sent me a replacement camera…same issue after replacing low battery with a fully charged 1
If your Spotlight Cam is not reporting an updated battery percentage in the Ring app after inserting a fully charged battery, please check the following:
- Ensure both of your batteries are fully charged (if you have two). It takes about 8 hours for the battery to fully charge using the provided charging cable.
- Make sure there is no debris in the battery hatch and that the hatch is firmly closed. You should also see a solid red LED on the hatch to indicate that the battery is connected.
- Navigate off of the Device Health page, activate a Live View on your Spotlight Cam, then navigate back to the Device Health page. The Live View should have forced the Device Health screen to update.
- On the Device Health page, scroll to the bottom and tap “Reboot This Device”. The reboot will take a few minutes. After that, reload the Device Health screen to see if the battery percentage is reporting correctly.
That doesnt work plus Ring sent me replacement camera 2 weeks ago and issue returned 1 week later
He y Ring!
Have been a 9-camera, 3-chime customer for over 5 years…and Ring is still not receptive to the most obvious concern for any of us who use Ring Products to secure our property.
The problem is obvious: in order to reset anything on a camera or chime, I still have to press a physical button on the device. That is really a GREAT feature when I am 1,000 miles away, and my camera(s) or chime(s) need resetting! DUH!
Please put to reset button in the app as a VIRTUAL RESET BUTTON! DUH!
Here’s the logic: 1) When I am home (and thus able to push the physical reset button), then I don’t need Ring because I just use my baseball bat to take care of a security issue; 2) When I am away, I need Ring for security, but it is at that time that I cannot reset a camera or chime…WHY? I can’t push the physical button! DUH!
Come On! Your genuises in research sure nailed that one!