Hey Ring. Can you sell Ring Doorbell Pro’s internal battery part?
Ring should sell Ring Doorbell Pro’s internal battery as serviceable part. Ring Doorbell Pro’s internal battery will wear out eventually. Based on what I gather, it seems the lifespan seems to be roughly 1-3 years. What is very unfortunate is that the battery is customized one and hard to find to fix the issue.
Here is detail.
My Ring Doorbell Pro reboots whenever button is pressed. It attempts to ring the home chime briefly and the Ring turns off and reboot. It was working fine for past 2 years.
I already tried new transformers (16V 30VA and 24V 40VA) and both didn’t fix the issue. I am using Power Kit and it is doing its job as such voltage measurement at the Ring’s backpanel wire screw was 16V and 24V respectively when measured with voltimeter.
Now I had to disable the home chime from Ring App and uses Ring Chime that I bought separately.
After a bit of research, I came across this article that explains why this was happening:
Essentially Ring has this internal battery and it is not great quality that it wears out in 1-3 years for many people.
While having this iFixIt article is great that at least there is hope to fix it, the problem is that the steps here is not for average homeowners and requires soldering with fragile parts.
Ring should sell this battery so that homeowners can fix this easier rather than replacing entire device.
Ring, what do you think?