Ring Server connections getting slower and slower
I have had a Ring doorbell in 2 houses for 5 or 6 years now. When I first got the ring doorbell it was great. Just like the TV ads, someone rang the doorbell and I could immediately pick up and talk to them. However, over the years the connections have become slower and slower. It has now gotten to the point that by the time the Ring Doorbell video connects the person is long gone. I have 400mbs Internet connection, so that is not it. I thought it was just me, but talking to other ring Doorbell users who have had the ringdoorbell for multiple years, they have also seen this terrible deteriorate of the connection speeds. Either Ring's servers are just slow or overloaded or the software is so bad that it can not handle simple connections. When is Ring going to fix this or is my only solution to get a different brand?
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17-08-2020 11:33:46
Responses (8)
- H
Same issue here. My 5 cameras becoming uselessly slow and I have Gb fiber internet in my house and every month slower than the previous one. Upgrade your servers if you plan to stay in business!. Will start to post about my experience in all online review forums (Yelp, Reddit, Google etc..) if you guys don't fix this by th eend of September and start shopping for alternatives. Realy tired of it!
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31-08-2022 05:35:31
- C
Hi neighbors. For Live View or connectivity concerns in the Ring app, please try the following troubleshooting steps: * Check the RSSI for your Doorbell or Security Camera to determine if it’s receiving a strong and stable wifi connection. You can find more information on RSSI in our Community post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4). * For help improving the wifi signal to your Doorbell or Security Camera, check out the troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You). You may need to contact your internet service provider for assistance with more advanced router or wifi settings. * Test out the Ring app and the Live View when connected to both wifi and cellular data to see if the connectivity concerns persist across both connections or only one. * Ensure that you are running the latest version of the Ring app and of your phone’s operating software. More on mobile device compatibility with the Ring app can be found [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). * If you're receiving a delay in notifications, tru the notification troubleshooting tips in [this](https://community.ring.com/t/how-to-troubleshoot-ring-notifications-on-ios-and-android-devices/131556) Community post. I hope this troubleshooting information is helpful. If your concerns persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-09-2022 07:32:16
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- M
I agree. I don't want to open the front door to answer when it's someone I don't recognize. I hear the knocking long before the Ring app alerts. And the Ring Doorbell response time is so slow, I usually just try to yell through the door, or I give in and open the door, which I almost always regret because it's yet another solicitation. It is so frustrating that I can't even use the Ring Doorbell device to answer the door, as intended. Did this occur for you with Rapid Ring? Rapid Ring was originally designed for faster response for these fundamental functions. But unfortunately, they have decided to stop support for Rapid Ring....
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02-09-2022 05:42:58
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ringerone
Don't you just love how it sits and spins if you scroll to much on the app, then nothing happens. Been like this for years.
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29-07-2021 03:59:48
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