Hi neighbors. For Live View or connectivity concerns in the Ring app, please try the following troubleshooting steps:
- Check the RSSI for your Doorbell or Security Camera to determine if it’s receiving a strong and stable wifi connection. You can find more information on RSSI in our Community post here.
- For help improving the wifi signal to your Doorbell or Security Camera, check out the troubleshooting steps here. You may need to contact your internet service provider for assistance with more advanced router or wifi settings.
- Test out the Ring app and the Live View when connected to both wifi and cellular data to see if the connectivity concerns persist across both connections or only one.
- Ensure that you are running the latest version of the Ring app and of your phone’s operating software. More on mobile device compatibility with the Ring app can be found here.
- If you’re receiving a delay in notifications, tru the notification troubleshooting tips in this Community post.
I hope this troubleshooting information is helpful. If your concerns persist, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.