Responses (1)

• C

  Chelsea_Ring

  Can you please confirm the model of the lock? Are you trying to use this with Amazon Key? If so, then only one Key Amazon Smart Lock Kit is supported per residencce. Let me know if either of these articles also help. [Key by Amazon / Works with Ring](https://support.ring.com/hc/en-us/articles/360027029411-Works-With-Ring-Key-by-Amazon) [Key by Amazon](https://www.amazon.com/gp/help/customer/display.html?nodeId=202179670)

  0

  •

  04-12-2019 05:30:29

  •

  Reply

  C

  Chelsea_Ring

  Hey neighbors! Just wanted to chime in to help clear up any confusion. For the lock that we offer for Key by Amazon, the [Schlage Encode Smart WiFi Deadbolt with Camelot Trim](https://store.ring.com/products/schlage-encode-deadbolt) is the only device that can be setup via wifi and through the Ring app. This will allow you to look at your Ring devices and unlock your lock for deliveries, all in one app! Amazon has a restriction on these locks for Key by Amazon, that states: "Only one Key by Amazon Smart Lock Kit is supported for delivery at a residence. If you have multiple residences, you can have one kit set up for delivery at each residence." We've made sure to outline this in our Ring Help Center Article about the Key by Amazon system [here](https://support.ring.com/hc/en-us/articles/360027029411-Key-by-Amazon-Works-With-Ring-). Therefore, you will only be able to set up one Key by Amazon lock by location in the Ring app. You will only be allowed to have one lock at this location and be accessible through the Ring app. If you wish to have more than one smart lock in your home, I recommend to get our Ring Alarm Home Security System, which allows you to set up as many [z-wave compatible locks](https://support.ring.com/hc/en-us/articles/360017691131-Z-Wave-Locks-Compatible-With-Ring-Alarm) are you would like on your system. Please note that the Z-Wave locks are set up through the Base Station in the Ring Alarm system, and you cannot have Key by Amazon services through the Z-Wave locks!

  2

  •

  16-04-2020 07:00:35

  M

  mikerein

  this is really helpful thank you. I will return this one and purchase one of the others. This was not clear on the product site.

  2

  •

  16-04-2020 08:17:55

  C

  Chelsea_Ring

  @mikerein - thanks for the feedback. We'll see what we can do to get the product pages updated :)

  0

  •

  17-04-2020 04:33:27

  G

  Gompers

  Hello Chelsea. I don’t think the policy you’ve quoted is a proper explanation for why this feature isn’t supported. The policy restricts how many Key By Amazon locks can be made eligible for \*delivery\*. Here’s the scenario: — I have two smart locks. — I have registered both locks through Key By Amazon. — I have linked my Key By Amazon account to my Ring account. — Ring is only “finding” one smart lock. None of that involves delivery. This is a missing feature, not a policy decision. I suspect the root-cause is that Ring is using Key By Amazon’s “delivery” API to lock and unlock the door — an API that wasn’t designed to control multiple doors, probably because of that policy. The solution is to upgrade the Key By Amazon delivery API so that it supports both transactional third-party delivery events AND customer-initiated home security events. Since you all work for Amazon, I know you’ll be able to make it happen. ?

  1

  •

  22-08-2020 12:20:07

  A

  Artyfreak2010

  Hry, I full agree with this! I'm wanting to purchase a schlage encode (my house came with a schlage sense that sucks) but i still have my kwikset convert in trying to keep on another door. So this should be added as a feature! I don't want delivery at every lock, but I want the smart features and the security features that some of thr other locks lack

  0

  •

  05-11-2020 04:28:21