hi there, i have had to call Ring as the camera was not connecting to wifi and it kept going round in a loop, we got it connected and it worked perfectly for 2 hours then disconnected and has done the same since with the loop and not connecting. I called again and they said to take the camera back to the store and replace it with another one. I purchased this yesterday but I cant see why it would be the camera if it worked for 2 hours. I have an android phone and the wifi router is about 6 feet away from the camera. I am new to Ring and so not sure about how this stuff works but I have to networks with virgin, one is 2.4gh and i also have a 5g, i can see that i've setup ring with 2.4gh and I also have the ring on this network, well when it was connected. I've also done a factory reset, restarted my router but no joy.