Ring says doorbell is offline but it's not

@SuchCoolBrandon Thanks for letting me know how those steps worked for you! Make sure the RSSI on your Doorbell is within a good range, as a high RSSI can contribute to the Doorbell losing its connection to the wifi. You can learn more about RSSI here. If the RSSI looks good and this problem continues to persist, it may be best if you touch base with our support team directly so they can take a closer look at your account and device. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: