Ring Video Doorbell
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Ring says doorbell is offline but it's not
The Ring app and the Windows 10 app both say that my new Ring video doorbell is offline. However, it is passing notifications when the doorbell button is pressed or when motion is detected, so it is certainly connected. But I cannot enable live view and some other functionality is disabled.I have tried connecting the doorbell to my wifi network and to the Chime Pro and the issue persists with either. We have another doorbell and two floodlights from Ring and they connect just fine to the wifi.
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05-03-2021 05:30:01
Responses (2)
- S
Thank you for your assistance, @Caitlyn_Ring . My Ring app and iOS are up-to-date. I removed the camera from my account, reset the camera (holding the orange button for 20 seconds) and then added the camera again. It worked somewhat: I could access Live View successfully at least once but usually it
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08-03-2021 21:59:02
C@SuchCoolBrandon Thanks for letting me know how those steps worked for you! Make sure the RSSI on your Doorbell is within a good range, as a high RSSI can contribute to the Doorbell losing its connection to the wifi. You can learn more about RSSI [here](https://community.ring.com/t/how-it-works-your
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09-03-2021 19:26:30
- I
Same problem here. Internet and power are fine. Motion detection and alerts are fine, snapshot updates are fine, but when trying to live view, doorbell shows offline.
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08-09-2021 15:00:05
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Caitlyn_Ring
Hi @SuchCoolBrandon. First, I'd recommend making sure your Ring App and your phone's OS is fully updated. After that, you can try resetting the Doorbell and setting it back up in the Ring App to make sure it is displaying in the app correctly. To reset the Doorbell, you just need to hold down the setup button for at least 20 seconds. After the reset is done, follow the steps in the Ring App under Set Up a Device to set it back up again. Let me know how those steps work for you! :)
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08-03-2021 19:27:51
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