Hi @Grossrm45. I recommend making sure your Ring app and iPad are up-to-date with the latest updates available. If they are, try uninstalling and reinstalling the Ring app. Make sure your iPad is [compatible with the latest version of the Ring app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App), or else you will not be able to reinstall it. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.