Left side of my charger does not work, the pin alignment does not match the right side.
I recently purchases a dual slot ring quick release battery charging station from the ring website and it appears as though the left side’s pins are not correctly aligned. I have noticed that the right side charges batteries as normal but the left side does not charge anything. I have confirmed the left slot is not charging from both the LED indicator lights not being lit as well as no progress to charging a battery left overnight.
Testing already completed
- Using original power supply and cable from the provided box
- Using both an original battery with a ring 2 doorbell and a replacement also purchased on the ring website
- Using a combination of 1 or two of the batteries mentioned above slotted.
Image of inside the charger
My request for assistance
I would like to contact the store support but it was difficult to find any kind of contact information from the order page. It simply had a chat bot which fed me help guides and a contact number, neither of which are free and one being barred by my telecoms company.
I would really appreciate an easy method of communication with either store or technical support on the matter, preferably one with won’t charge me for being stuck on hold.
I feel this is a genuine fault with the product but if you are able to inform me otherwise, that would also be appreciated.